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2018 Christmas Gift Catalogue

2018 Christmas Gift Order form


Christmas 2018 Closure Dates:

We will be closed fromt 1pm Friday, 21st December 2018 
to Tuesday, 2nd January, 2019

The gift of love, the gift of peace, the gift of happiness. May all these be yours at Christmas.

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HBNC Overview

The Hervey Bay Neighbourhood Centre was one of Queensland’s first ‘community houses‘.  Founded in 1987 by a group of active community minded volunteers, the Neighbourhood Centre provides a focal point to the local area.

It is a place where new arrivals to the Bay may discover the services that are available, a place for people to meet and a place where you may find help,  information and referral.We are supported by an active volunteer team and always welcome new members to the group.

The Hervey Bay Neighbourhood Centre has become recognised as the ‘people place’ of Hervey Bay.

It is yours to use and enjoy.



HBNC Mission Statement

The Mission of the Hervey Bay Neighbourhood Centre Inc is to build a strong, cohesive and healthy community by developing and providing programs, activities and services that respond to the needs of the most disadvantaged and isolated people in the community.



HBNC Objectives

    The Objectives Of Hervey Bay Neighbourhood Centre

The objectives for which the Association is established are : - 

  • To work cooperatively with the whole community to relieve poverty, suffering, isolation, helplessness, and misfortune by:
  • To foster healthy family, individual and community relationships through the provision of excellent and 'state of the art' childcare, education, training, information, mentoring, counselling, case management and volunteer programs.  
  • To provide low cost premises for meetings activities and workshops or office accommodation where practical for self help groups, community based groups, and organisations that share our ethos.  
  • To work within a social justice framework recognising the full diversity of our community, in the development, preparation and delivery of all programs activities and services within the organisation.
    1. Identifying and providing direct support, relief and services to individuals and ‘at risk’ groups in the local community who have a significant personal, social economic, geographic and/or cultural disadvantage.
    2. Providing a comprehensive, coordinated and integrated range of essential support services for frail aged people, people with disabilities and their carers.
    3. Supporting people to be more independent at home and in the community, thereby enhancing their quality of life and/or preventing admission into long term care.
    4. Reducing the barriers for disadvantaged individuals and communities to access our services through the provision of case management, counselling, information, training, flexible transport and where applicable appropriate referrals to other services.



HBNC Philosophy

Neighbourhood Centres are committed to the basic philosophy:-

  • That the people involved in or affected by a centre in whatever capacity (ie paid, voluntary, committee member, user, Local Government, Community Agency) are the people involved in making the decisions about the Centre.
  • That Centres act in an enabling capacity for the less articulate and the most disadvantaged population to ensure their involvement and participation.
  • That Centres empower people to have level control over resources, information, decision making and relationships.
  • That Centres work in a flexible and responsble manner to better meet the community needs and issues.



Our Principles

The Hervey Bay Neighbourhood centre also adheres to the principles of social justice to ensure that people enjoy equality of opportunity through a fair distribution of resources and access to services regardless of their personal, social or economic circumstances.

The principles of social justice are:

  • Equity- A fair distribution of economic resources and political power
  • Access- Fair and equal access to good quality community services in areas essential to achieving maintain an acceptable lifestyle
  • Participation-The opportunity for full participation in social and political life and in decisions which affect people’s lives
  • Equality- Equality of opportunity without discrimination.



Privacy Policy Statement

Hervey Bay Neighbourhood Centre Inc. is committed to protecting the privacy of your personal information. Personal information is information which directly or indirectly identifies a person. We need to collect and handle your personal information in order to be able to provide a service to you. All the information you give us will be handled in accordance with the Privacy and Data Protection Act 2014 and the Health Records Act 2001.

If you are using other department programs we may share some of your information with them to help us coordinate better services for you. We will not use your information for any other purpose without your consent outside of the above parameters, unless the law requires us to do so. If  you are at risk of serious harm or exploitation, or may harm yourself or someone else Hervey Bay Neighbourhood Centre Inc. will be required to tell someone who can protect your or others.

You can access your information through the Freedom of Information Act 1982 or through the Privacy and Data Protection Act 2014. For information about Freedom of Information requests or for more information please discuss with your program officer or by contacting
The Hervey Bay Neighbourhood Centre
Phone: 07 4194 3000



The Role of Neighbourhood Centres

In the world today people are experiencing rapid economic, technological and social change. For many this affects their personal ability to respond in a constructive manner. They feel little control over the changes that are effecting their lives, such as loss of mobility or a lack of extended families. One effect this is having on our communities is to increase isolation and alienation of individuals and groups.

The inability to cope with these rapid changes results in many people feeling that they have lost control of their lives.  Neighbourhood Centre’s were formed as a means of encouraging people to participate in and regain control over their lives and decisions that affect them.

Neighbourhood Centres provide one way in which people can be encouraged “to believe that they do not have to sit back and allow things to happen to them but that they can get up and take some responsibility themselves for their lives” Twelvetress 1982.

Centres are based on concepts of people having the basic right and ability to participate in decisions that will affect them. Self-help is a means by which people can learn to participate & gain more confidence in taking control of their own lives.

Therefore Neighbourhood Centres should be places which:

  • Build supportive relationships within communities;
  • Facilitate the development of personal & community resources;
  • Are community directed and controlled;
  • Seek to encourage self-help rather than dependency;
  • Are open and inviting to all members of the community;
  • Are proactive in enabling the disadvantaged to participate;
  • Are flexible in nature to support communities to respond to their own needs;
  • Function to reduce isolation in a local community;
  • Promote a sense of belonging and community spirit;
  • Are a cost effective way of working in a proactive and preventative manner;
  • Endorse a community development model of work.




HBNC Beginnings

Since the 1970’s community centres of one form or another have evolved across Australia. These centres are the hub of the local community, providing both a meeting space and a focal point. Demonstrated need within the community has resulted in some of these centres becoming funded under different government programs. Hervey Bay’s Neighbourhood Centre developed as a result of community need and commitment.

In June 1985 a group of Hervey Bay Volunteers formed the Womens Information Service and in 1986 this group of volunteers decided to broaden their interests to include a Neighbourhood Activity group which would run regular activities to answer a need in the community. These activities were held in a local hall which- while not particularly suitable or inspiring- was available and affordable.

From this small beginning grew an awareness of a need for:

  • Better Facilities
  • More Frequent Activities
  • A wider Range of Activities Greater Accessiblity to Welfare Organisations

These volunteers became increasingly aware of the needs of the community and approached the Community Development Officer for assistance in submitting a funding application for a neighbourhood community centre.

Timing was favourable as the State Government announced the establishment of the Queensland Neighbourhood Centre Program in 1986. The Government, through the Department of Family Services, was considering funding applications from interested community groups for the establishment of Neighbourhood Centres under this Program.

In March 1987 the first fifteen houses were purchased under this scheme.

Hervey Bay Neighbourhood Centre at 57 Taylor street Pialba was one of these fifteen houses. Initially the Centre was sponsored by the Hervey Bay City Council until the Hervey Bay Neighbourhood Centre became an incorporated body in it’s own right and started managing it’s own funds and services.




A History of Community Centre’s

Community Centre’s were established in the 1970’s throughout Australia under the Australian Assistance Program.  1976 saw the end of this type of funding and Community Centre’s evolved into different forms in different states.  In Queensland the Neighbourhood Centre Program was established in 1986.  In March 1987, the fifteen houses were purchased under this scheme.
From the Beginning

The Hervey Bay Neighbourhood Centre has grown from its humble beginnings in 1985 when a group of Hervey Bay Volunteers provided the Women’s Information Service and Neighbourhood Activity group out of Hervey Bay’s Memorial Hall. These volunteers became increasingly aware of the needs of the community and approached the Community Development Officer for assistance in submitting a funding application for a neighbourhood community centre under the State government’s newly established Queensland Neighbourhood Centre Program.
Toward Incorporation

In March 1987, the Hervey Bay Neighbourhood Centre at 57 Taylor Street Pialba was one of the first fifteen houses purchased under the new program and was initially sponsored by the Hervey Bay City Council. The Neighbourhood Centre formed a working party of community minded volunteers who worked toward incorporation. The organisation became an incorporated body in its own right and started managing its own funds and services in 1989. It was the anniversary of this independence that we are celebrated in 2014.
The 90’s - Our Growing Years

The Hervey Bay Neighbourhood Centre Incorporated was underway. The centre’s aims were to build “neighbourliness”, provide information and support, take action on issues important to the community, assist in self-development and provide a comprehensive community service.  The centre grew from Emergency Relief, Adult Literacy and the Community Visitors Scheme to also providing Limited Hours Child Care, 60 & Better and the multicultural Settlement Services Scheme. The ’Cottage’ was acquired to provide office space for the new programs. Throughout the 90’s, more and more programs were added to the list of services provided by the Hervey Bay Neighbourhood Centre. These programs included the Youth Mentoring Program, TransComCare and the Multicultural Respite Program.
2000 Onwards - A New Millennium - A New Vision

With the new millennium came a new vision for the Hervey Bay Neighbourhood Centre.  We were now managing the Taylor Street Legal Service, Seniors Legal and Support Service, the Urangan Centre, Play With Your Kids and the BOLD and Healthy Eating Healthy Activities programs. The dream for a new Hervey Bay Community Centre was born. The vision was for a new centre to provide a community meeting place as well as housing twenty existing programs and services presently operating in Hervey Bay doing so accessibly, economically and appropriately. The New Hervey Bay Community Centre fosters innovative partnerships and unique services that benefit the people of Hervey Bay.
2010 The Dream Becomes a Reality

After more than a decade of funding applications, lobbying politicians, fundraising events, community awareness campaigns, blood, sweat and tears, the new Hervey Bay Community Centre became a reality and construction commenced. The dream for a new centre was achieved with funding from local, state and federal government and thanks to the fundraising efforts of the combined Rotary Clubs of Hervey Bay as well as the participants of the Tour de Bay charity Bike Ride and the Hervey Bay Community Bank’s sponsorship of the Tour de Bay.





Compliments, Complaints and Feedback

The Hervey Bay Neighbourhood Centre takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by HBNC.

Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders.

HBNC aims to provide consistent and quality services.

  • We value and encourage your honest feedback. Whether it is something we have done well or something we could do differently next time.
  • We will support your right to use an advocate or interpreter if you require.
  • Responding to your feedback helps us do things better.

You can provide feedback via any of the following ways:

  1. You can talk to a staff member of the Hervey Bay Neighbourhood Centre.
  2. Write a letter and include your feedback and contact details. Post to PO Box 1226, Hervey Bay, QLD, 4655.
  3. Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not satisfied with our response, you can ask to speak with the CEO by calling 07 4194 3000.


Making a complaint outside of HBNC.

  • Department of Communities Child Safety and Disability Services

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Department of Social Services

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  • Office of the Public Guardian - Children

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  • Office of the Public Guardian - Adults

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  • Department of Housing and Public Works

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  • Office of the Australian Information Commissioner

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  • Anti-discrimination Commission of Queensland

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Reading Guides

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© Natalie Robinson 2003, produced in conjunction with South West Child, Adolescent & Family Services
Adapted by Lutheran community Care
Intercept Youth and Family Services (Reconnect program) 2015
HBNC acknowledge that the Help booklet is an adaptation from CAFS booklet written by Natalie Robinson

Need More Help?

If our services do not meet your needs click here to find other support services:

oneplace:   oneplace Community Services Directory is an easily accessible directory of community services to help Queensland families to get to the right service at the right time.

The Little Lime Pocket Book:  A great guide to welfare and support services on the Fraser Coast.

mycommunitydirectory: The directory provides up-to-date information for community organisations who provide services in the Fraser Coast area.

Just In Case - Fraser Coast Homelessness Alliance - contact and help card.