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HBNC CVS 1Community Visitors Scheme

The Community Visitors Scheme provides trained and friendly volunteer visitors to older people in our community at risk of social isolation.  Community Visitors provide one-to-one visits once a week or once per fortnight and provide friendship and companionship.

The Scheme is funded by the federal Department of Health.  The CVS service is free to residents of aged care facilities in the Wide Bay, and for recipients of Commonwealth Care Packages living at home in the Fraser Coast.

Community Visitors share their time and interests and visits are relaxed and social, where you can chat, reminisce, listen to music, read the newspaper, play board games or other hobbies and fun activities.

Eligibility for CVS:

  • Over 65 years old
  • Currently receiving a Commonwealth Home Care Package
  • Currently a resident of a Commonwealth supported Aged Care Facility

Who Can Refer to the CVS?

  • Home care package providers who obtain consent to refer
  • Aged Care Facilities
  • Community Services working with clients who obtain consent to refer
  • A family member, friend or advocate
  • Self-referral

Referral to the CVS:

Once we have received your referral, the CVS Project Officer will arrange to visit you in your home.  In this meeting, the Project Officer will have a friendly chat and get to know you, fill in a registration form and complete a Home Environment Assessment and obtain consent for CVS service provision.  Once registered, the Project Officer will match and introduce a community visitor to begin social visits.  The Project Officer then stays in regular contact with you both to ensure everyone enjoys their visits.

How are Social Visits Spent?

Depending on the visitor and client, visits are very flexible and can spent in a variety of ways including:

  • Just sitting and chatting
  • Having a cuppa
  • Play board games or cards
  • Listen to music
  • Work on a hobby together
  • Go on an outing to a café for a cuppa

Community Visitors provide social visits and are NOT able to:

  • Provide personal or nursing care, including any manual handling or assistance to take medications
  • Provide domestic assistance or undertake any home maintenance
  • Get involved in personal or family affairs
  • Get involved in any financial matters
  • Engage in activities outside of social visits including running errands, shopping or taking you to appointments
  • Provide transportation services
  • Advocate on your behalf to another service.

Would you like to become a CVS Volunteer?

The CVS Program is always recruiting more Volunteer Visitors who have some spare time and compassion for older people in our community.  All Volunteers will need to fulfil the following process:

  • Complete volunteer registration and interview process with the Hervey Bay Neighbourhood Centre Inc.
  • Complete Confidentiality, Code of Conduct, and Code of Ethics Agreements
  • Complete a National Police Check
  • Complete Induction and Community Visitor Online Training Course (takes approx. 1 ½ hours)
  • Complete an MOU with the CVS

If you are interested to become a volunteer community visitor please contact us on 4194 3000 or emailThis email address is being protected from spambots. You need JavaScript enabled to view it.


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Need More Help?

If our services do not meet your needs click here to find other support services:

oneplace:   oneplace Community Services Directory is an easily accessible directory of community services to help Queensland families to get to the right service at the right time.

The Little Lime Pocket Book:  A great guide to welfare and support services on the Fraser Coast.

mycommunitydirectory: The directory provides up-to-date information for community organisations who provide services in the Fraser Coast area.

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