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Bay Families Page 1Bay Families

During 2015 - 2016 Bay Families (formerly Family Connect) has continued to strive to identify and address needs and concerns of families in the community with a strong focus on improving the wellbeing and safety of children, young people and their families and preventing children entering the Child Protection system. Our service is state government funded by the Department of Communities and we are grateful to be funded until June 2018.

The family support service assists vulnerable and disadvantaged families struggling to parent children from unborn to 18 years with focus on early intervention for children less than 12 years. We support families using a strength based practice framework, assisting the client to identify their goals through regular contact and building rapport. Referrals are received by a variety of services including health, education, community services and individuals. Volunteer parent aides and the Family Support worker attend home visits weekly or as necessary to provide ongoing social and emotional support in Hervey Bay and surrounds for approximately 6-12 months. Staff  have worked hard to ensure positive outcomes for clients and community. The service continues to connect to the sector through the Child and Family Alliance, Drug and Alcohol Alliance, Professional Development and Networking days, Conversations Creating Change, Interagency meetings and promoting the service by attending community events including the Under 8's day, DV White Ribbon day, Health Expos, Family fun day, Naidoc week, Mental Health week, Child Protection and Children’s week.

Throughout the year we have been supported by the management and staff of the Hervey Bay Neighbourhood Centre and the Committee. The ongoing encouragement and offers of support have helped us to stay focused and positive especially during the challenging times.


Our Services
Family Support & Parent Aide Home Visiting

Our Family Support Worker can assist parents/carers with children aged 0-18 years in Hervey Bay and surrounds, who are experiencing personal, social, emotional or financial difficulties, impacting on their child and family wellbeing.

It is the aim of our service to empower families and help build resilience with a focus on early intervention. We provide information, strategies, social and emotional support to enable positive and healthy relationships between family members.

Our Family Support Worker can assist Parents & Carers with:

  • Positive parenting
  • Coping strategies
  • Self care
  • Behaviour management
  • Family routines
  • Budgeting and household management
  • Nutrition
  • Childcare & schooling issues
  • Accessing local resources
  • Referrals to specialist support if the need is identified

Contact us on: 4194 3050

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Need More Help?

If our services do not meet your needs click here to find other support services:

oneplace:   oneplace Community Services Directory is an easily accessible directory of community services to help Queensland families to get to the right service at the right time.

The Little Lime Pocket Book:  A great guide to welfare and support services on the Fraser Coast.

mycommunitydirectory: The directory provides up-to-date information for community organisations who provide services in the Fraser Coast area.

Just In Case - Fraser Coast Homelessness Alliance - contact and help card.